Please allow up to 10 business days for order processing. Orders begin processing immediately after they are placed and cannot be modified or canceled.

Yes, we offer free shipping within the U.S. on orders over $500 USD.

Orders over $300 USD require a signature upon delivery. If the delivery is refused, the package will be considered abandoned and will not be eligible for a refund. You can request to waive the signature by emailing info@jalynyoung.com.

Yes, you will receive a tracking number once your order has shipped.

We are not responsible for lost or stolen packages. We recommend adding Purchase Protection at checkout.

No, we do not ship to PO Boxes.

Yes, delays may occur due to weather, carrier issues, or other factors beyond our control.

We accept size exchanges on full-priced items within 14 days of delivery.

Only one exchange is allowed per order.

No, all sale items are final sale.

Items must be new, unused, and have original tags attached.

You can initiate a return or exchange through the provided return link/form.

Yes, a $15 shipping label fee will be deducted from your refund or store credit.

Please ship your return with tracking and insurance using the return form instructions.

You can email us at info@jalynyoung.com.

Our team is available Monday to Friday, 11 AM – 5 PM EST.

Yes, you can find us on Instagram at @jalynyoung.

Pre-orders require full payment at checkout.

Shipping dates may change since items are often custom-made. Orders ship once production is complete.